Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.sumranbakers.com (the “Website”) and our ‘Sumran Bakers’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.
Customer Cancellation
As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within Five-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Sumran Bakers reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within five-minute, as may be necessary in the sole discretion of Sumran Bakers.
If Buyer cancels his/her Order after five minute of placing it, Sumran Bakers shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Sumran Bakers
Non-Customer Cancellation
Sumran Bakers reserves the right to collect a penalty for the Orders constrained to be cancelled by Sumran Bakers for reasons not attributable to Sumran Bakers, including but not limited to:
in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
failure to contact Buyer by phone or email at the time of delivering the Order booking;
failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
unavailability of all the items ordered by Buyer at the time of booking the Order; or
unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Sumran Bakers will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.
The Orders placed by Buyers using the Platform are non-cancellable and non-refundable except if refund is requested under the following conditions –
If the Order could not be delivered within the estimated time while placing the order;
If the Sumran Bakers doesn’t accept or cancels the Order due to reasons not attributable to Buyer, including but not limited to store being closed, non-availability of items, store cannot service online orders at that moment, store is overcrowded, etc.
If Sumran Bakers cancels the Order due to reasons not attributable to Buyer.
Sumran Bakers reserves the right to look into the cancellation request of the Buyer and determine if such cancelation request falls under the conditions mentioned above. If Sumran Bakers is satisfied that the request and same fulfills any of the aforesaid conditions, then Sumran Bakers shall process the cancellation request and refund amounts to the Buyer.
Refunds
Buyer may be entitled to a refund for prepaid Orders. Sumran Bakers retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
Buyer may be entitled to a refund upto 100% of the Order value if Sumran Bakers fails to deliver the Order due to a cause attributable to Sumran Bakers, however such refunds will be assessed on a case to case basis by Sumran Bakers.
Our decision on refunds shall be final and binding.
All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines, it will take 5-7 Business Days from Cancellation
In case of payment at the time of delivery, Buyer will not be required to pay for:
Orders where packaging is either tampered or damaged at the time of delivery;
Wrong Order being delivered; or
Items missing from Buyer’s Order at the time of delivery.
Provided the same is communicated to Sumran Bakers Customer Care through the Platform before the Order is marked delivered.
Specific Terms with respect to Use of Platform for purchase of alcoholic beverages
Cancellation: As a general rule the Buyer shall not be entitled to cancel his/her Order once placed. If the Buyer cancels his/her Order, Sumran Bakers shall have a right to collect the Buyer 100% of the Order amount as the cancellation fee, with a right to either not to refund the Order value in case the Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order(s).
Non-Customer Cancellation: Sumran Bakers reserves the right to collect the Buyer cancellation fee for the Orders constrained to be cancelled by Sumran Bakers for reasons not attributable to Sumran Bakers, including but not limited to:
in the event if the address provided by the Buyer is either wrong or falls outside the Sumran Bakers delivery zone;
failure to contact the Buyer by phone or email at the time of delivering the Order;
failure to deliver the Buyer’s Order due to lack of information, direction or authorization from the Buyer at the time of delivery; or
Refunds: The Buyer may be entitled to a refund for prepaid Orders, post deduction of cancellation fee, if any for reasons mentioned above or in a manner as deemed fit by Sumran Bakers in its sole discretion, if refund has been requested due to the following reasons:
If the Order could not be delivered within 2 hours;
If the Sumran Bakers cancels the Order due to reasons not attributable to the Buyer, including but not limited to store being closed, non-availability of items, store not servicing online Orders, overcrowding at store, etc.;
The Buyer may be entitled to refund due to the aforesaid reasons upto 100% of the Order value depending upon the nature of issue. Sumran Bakers reserves the right to consider the cancellation and refund request and determine if such cancellation and refund request satisfy any of the aforesaid conditions, in which case Sumran Bakers shall process the cancellation request and refund to Buyer.
